FAQ
ABOUT ORDER
1，What if I need to change my personal information?
Answer: Please make sure any change of contact information like delivery address, email address and phone number to helper@zaraena.com before shipment.
2，What if I want to change or cancel my order?
Answer: Any cancellation and change on the order please email us within 24 hours after placing the order otherwise we cannot cancel or change.
3，What payment methods do you accept?
Answer: We accept all major credit cards (VISA) and PayPal payments.
4，When will my order be processed?
Answer: We have warehouses all over the world, so all orders are handled and shipped according to the customer's address nearby. Orders will be processed within 48 hours.
5，When will my order arrive?
Answer: Shipment will arrive in 5-30 working days.
ABOUT RETURN
1，What if the item(s) I received are defective/incorrect/damaged?
Answer: Please email us within 7 days after delivery and provide us product pictures, we are happy to resend or refund.
2，Will shipment fees be covered for my returns?
Answer: All return shipping fees and other miscellaneous fees are the responsibility of the customer.
3，How to contact you quickly?
Answer: Any order questions, Please be sure to email us directly at helper@zaraena.com.
1，What if I need to change my personal information?
Answer: Please make sure any change of contact information like delivery address, email address and phone number to helper@zaraena.com before shipment.
2，What if I want to change or cancel my order?
Answer: Any cancellation and change on the order please email us within 24 hours after placing the order otherwise we cannot cancel or change.
3，What payment methods do you accept?
Answer: We accept all major credit cards (VISA) and PayPal payments.
4，When will my order be processed?
Answer: We have warehouses all over the world, so all orders are handled and shipped according to the customer's address nearby. Orders will be processed within 48 hours.
5，When will my order arrive?
Answer: Shipment will arrive in 5-30 working days.
ABOUT RETURN
1，What if the item(s) I received are defective/incorrect/damaged?
Answer: Please email us within 7 days after delivery and provide us product pictures, we are happy to resend or refund.
2，Will shipment fees be covered for my returns?
Answer: All return shipping fees and other miscellaneous fees are the responsibility of the customer.
3，How to contact you quickly?
Answer: Any order questions, Please be sure to email us directly at helper@zaraena.com.